FREQUENTLY ASKED QUESTIONS
Yes, our customer service will be able to process your order over the phone or by email. If you wish to use a payment method that cannot be accepted over the phone but can be accepted online, we will be able to send a payment request to you via email. Please visit how to order or to call +852 3157 1118 for details.
Yes, if you confirm to cancel at least 2 working days prior to the scheduled delivery day. Please contact our customer service along with the details of your order. however, a fee of $200 is charged to cover administrative fees. Cancellation does not apply on items that have already been purchased, packaged or seasonal products. You will be required to pay the order’s full price.
Yes, we can do that on a one hour basis (say 9am – 10am or 1pm – 2pm) with $250 additional service charge on top of the standard shipping cost. Please refer shipping for more details.
Yes, as long as you can place order before 1pm today, we basically can deliver latest 9pm today. It does not apply on pre book items. Please refer shipping for more details.
*Same day delivery is just apply on both flower bouquet and flower box categories only*
You absolutely can use your online bank account to make the transfer automatically into our HSBC or BOC account.
Yes for sure, you can mail or bring in your own greeting card to our office/Workshop, then we will attach the given card to the bouquet for you.
M FLORIST uses the stripe payment for its online credit card transactions.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
All credit card information are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.
We do not accept same-day deliveries on holidays. However, you can order them for delivery ahead of time.